Agents Status
View All| Name | ID | Login | Status |
| Agent 1 | 1200 | Online | Calling |
| Agent 2 | 110 | Online | Pending |
| Agent 3 | 1200 | Online | Idle |
| Agent 4 | 620 | Online | In Progress |
| Agent 5 | 1200 | Online | Callingh |
| Agent 6 | 110 | Online | Pending |
| Agent 7 | 1200 | Online | Idle |
| Agent 8 | 620 | Online | In Progress |
Dialing Status
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David
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Amit
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David
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Amit
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David
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Amit
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David
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Amit
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Click - To - Call
Auto-Dialer
Select campaign from the list to start/stop or view progress.
Voice-Broadcast
Select campaign from the list to start/stop or view progress.
Messaging
Individual Messaging
1. Enter single number or multiple numbers seperated by comma (',') in contact box.
2. Enter desired text in message box.
3. Click send to start message sending.
Bulk Messaging
1. Use Browse to select the excel file.
2. Select the messaging scheme.
3. Click start to push messaging.
Select messaging scheme:
Reports
Settings
Manage Fields
Enter campaign name. Then click ADD + to add fields for that campaign.
Add atleast 5 fields to save this campaign group
Available Campaigns List
| Sr. | Campaign Name | No. of Fields |
Create new campaign
Add Field +
Remove Field -
Upload Contacts
1. Create campaign from Manage Fields - Settings
2. Select campaign from the list below.
3. Select the excel file (*.xlsx) to upload contacts.
4. Specify the excel columns for corresponsing fields.
Manage Voice Broadcast Files
Enter broadcast file name. Then click Select to select file.
Available broadcasts List
| Sr. | Broadcast Name |
Create new campaign
Server Configurations
Please enter server host address, username, password and default extension details to process softphone/webphone features